These Terms of Purchase govern all purchase transactions, order services, and customer interactions on our official website. The following terms apply to all visitors, registered users, and customers who place orders on this site. By accessing our website, browsing products, and completing any purchase, you confirm that you have read, understood, and agreed to abide by all purchase terms listed below. We maintain transparent, standardized, and customer-friendly transaction rules to ensure a secure and pleasant shopping experience for every user.
1. Pricing & Currency Terms
All product prices displayed on our official website are denominated uniformly in United States Dollars (USD). There are no hidden fees, undisclosed service charges, or additional surcharges added during checkout. All pricing content displayed on the product page is final and applicable for official transactions. We reserve the right to adjust product prices according to product updates, market adjustments, and promotional activities without prior notice. Price adjustments will not affect orders that have been successfully confirmed and paid.
2. Shipping & Delivery Terms
We provide global free shipping for all orders placed on our website. No shipping fee will be charged for any purchased items. We cover all applicable customs duties, import taxes, and relevant clearance fees generated during international transportation. Customers are not required to bear any extra costs or additional handling fees throughout the entire order and delivery process.
All confirmed and paid orders will be processed and shipped within 1 to 3 business days. After shipment, packages will be delivered within the estimated delivery period of 6 to 12 business days. Delivery progress may be slightly affected by objective factors including customs clearance progress, local logistics efficiency, and regional transportation conditions, and the actual delivery time shall be subject to the actual logistics situation.
3. Order Confirmation & Modification
After you complete payment, your order will be automatically confirmed by our system. We will conduct manual verification of order information and product inventory to ensure the order can be normally shipped. Customers shall ensure that the recipient information, including name, contact method, and shipping address, is filled in accurately and completely. We are not responsible for order delivery exceptions caused by incorrect or incomplete information provided by customers.
Once the order enters the packaging and shipping process, no arbitrary modification or cancellation is supported. If you need to adjust order information or apply for order cancellation, please contact our customer service team through the Contact Us page as soon as possible before the order is shipped. We will assist with processing according to the actual order status.
4. Return Terms
We support a 60-day return policy for all eligible orders. Customers can initiate a return application within 60 days from the date of receiving the products. All returned items must be kept in unused, unopened, and original intact condition with complete original packaging to meet return qualification.
Returns that do not meet the return standards, including used products, artificially damaged products, products with missing original packaging, and returns exceeding the valid return period, will not be accepted. To initiate a return, customers must submit a request through the Contact Us page and follow our official return process for operation.
5. Refund Terms
After we receive, inspect, and confirm that the returned products comply with return regulations, we will initiate the refund procedure. All eligible refunds will be processed within 5 to 10 business days and returned to the customer’s original payment channel.
The arrival time of the refund may have a slight deviation due to the processing rules of different payment platforms. Our side will complete all internal refund operations within the specified time limit. Any questions about refund progress can be consulted through our official customer service channel.
6. Product Related Terms
All products sold on our website are professionally produced and strictly inspected to ensure qualified quality. We insist on providing high-quality hair care products with fine ingredients and innovative formulas. Product pictures and introductions on the website are for display reference only. Slight color difference and texture deviation caused by shooting light, display equipment and other objective factors do not belong to product quality problems.
7. Service Support
For any questions about order placement, payment, shipping, return, refund, and product consultation, customers can get in touch with our professional customer service team through the Contact Us page on the official website. We will provide standardized and timely service replies and problem-solving support for all shopping-related inquiries.
8. Terms Update
We reserve the right to update and optimize these Terms of Purchase according to business operation and service adjustment needs. The updated terms will be published on the official website and take effect immediately. Continued use of the website and continued purchase of products after the update means that you accept and agree to the latest purchase terms.